Shipping policy
Silka™ Shipping Policy
Overview
At Silka™, we aim to ensure your order is delivered safely and efficiently through our trusted courier partner, Aramex Store to Door.
By placing an order with Silka™, you agree to the terms outlined in this Shipping Policy.
---
1. Shipping Method
All orders are shipped via Aramex Store to Door Delivery, a reliable nationwide courier service in South Africa.
---
2. Delivery Timeframes
Estimated delivery time is:
- 8 to 11 business days (excluding weekends and public holidays)
Delivery times begin once your order has been processed and dispatched.
Please note that during peak periods, promotions, or unforeseen circumstances, delivery may take slightly longer.
---
3. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation before being handed over to the courier.
---
4. Shipping Fees
Shipping costs are calculated at checkout unless a free shipping promotion is active.
---
5. Delays & Courier Responsibility
While we strive to ensure timely delivery, Silka™ is not liable for delays caused by the courier service (Aramex), customs, weather conditions, strikes, or any other circumstances beyond our control.
Once an order has been dispatched, responsibility for delivery rests with the courier service.
We will, however, assist customers in tracking and resolving delivery issues where possible.
---
6. Incorrect Shipping Information
Silka™ is not responsible for delays, lost parcels, or failed deliveries caused by incorrect or incomplete shipping details provided by the customer at checkout.
Any reshipping costs due to incorrect information will be for the customer’s account.
---
7. Tracking Information
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.
---
8. Delivery Confirmation
Orders are considered successfully delivered once confirmed by the courier tracking system.
---
9. Contact Us
For any shipping-related queries, please contact:
Silka™ Support
📧 silkasupport@gmail.com
Response time: 24–72 hours